Shipping policy
Shipping Policy
Where we ship
We ship throughout Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla), to European Union countries and to the United Kingdom.
Shipments to the Canary Islands, Ceuta and Melilla: as these territories fall outside the Spanish VAT area, these shipments require customs clearance and may incur additional taxes and charges (IGIC, IPSI or customs handling fees) that are not included in the purchase price and are payable by the customer. Delivery times to these destinations may also be longer than those stated below.
Shipping costs within Spain
| Order value | Shipping cost |
|---|---|
| Under €60 | €3.99 |
| €60 or more | Free |
All amounts include applicable VAT. The €60 threshold is calculated on the product total after any discounts or promotional codes have been applied. Free shipping from €60 applies only to orders delivered within Spain.
International shipping costs
Orders shipped outside Spain are charged a flat rate per order depending on the destination, with no free shipping threshold:
| Destination | Shipping cost |
|---|---|
| Germany, France, Italy, Monaco, San Marino, Vatican City | €10.99 |
| Belgium, Netherlands, Austria, Luxembourg | €10.99 |
| Denmark, Czechia, Poland, Slovenia, Slovakia, Croatia, Hungary | €13.99 |
| United Kingdom, Ireland | €16.99 |
| Bulgaria, Estonia, Finland, Latvia, Lithuania, Romania, Sweden, Greece | €22.99 |
| Cyprus, Malta | €25.99 |
You will see the exact shipping cost before completing your purchase, and we will never charge you costs that have not been shown to you beforehand. If your country is not listed, we do not ship to that destination yet.
Taxes and customs on shipments to the United Kingdom
Important if you are ordering from the United Kingdom. Orders are shipped from Spain and, as the United Kingdom is not part of the European Union, they are subject to customs clearance. The price you pay on our website does not include UK VAT, duties or customs handling fees that may apply.
This means the carrier or the UK customs authorities may ask you to pay those amounts before or at the time of delivery. These are charges set by the authorities of the destination country, not by SIXBOX, and they are payable in full by the customer.
If you refuse the parcel or do not pay the customs charges and the order is returned to us, we will refund the value of the products less the outbound shipping cost and the return costs charged to us by the carrier.
Taxes on shipments to the European Union
Orders delivered to European Union countries are sold with VAT included in the price shown on the website. Nothing further is payable on delivery, and there are no customs formalities.
Delivery times
Once payment is confirmed, we prepare your order within 24 to 48 working hours. From that point, the estimated transit time is:
| Destination | Estimated transit time |
|---|---|
| Spain (mainland and Balearic Islands) | 24 to 48 working hours |
| Rest of the European Union | 2 to 6 working days |
| United Kingdom | 3 to 8 working days, depending on customs clearance |
| Cyprus and Malta | 4 to 8 working days |
Timeframes are counted in working days only, so Saturdays, Sundays and public holidays are not included, either in the country of origin or the country of destination. Orders placed at the weekend will begin processing on the next working day.
During periods of high demand, drops, special promotions or key dates, preparation and delivery times may vary slightly.
In any case, the maximum delivery time will not exceed 30 calendar days from confirmation of the order.
Tracking your shipment
Once your order has been dispatched, you will receive the relevant information to track your shipment, provided the carrier used offers this option.
Delivery address
It is the customer's responsibility to check that all shipping details entered when placing the order are correct and complete.
If you spot an error in the delivery address, contact us as soon as possible. Once the order has been dispatched, we cannot guarantee that the address can be changed.
If an order is returned due to an incorrect or incomplete address provided by the customer, or because it was not collected within the period set by the carrier, the customer will be responsible for the cost of a new shipment.
Delivery delays
The times indicated are estimates and delays may occur for reasons beyond our control, such as carrier incidents, customs formalities, weather conditions, periods of high demand, public holidays or force majeure.
Once the order has been handed over to the carrier, actual delivery times may depend on the carrier itself.
If you have any problem with the delivery of your order, you can contact us so that we can help.
Undelivered orders
If tracking shows your order as delivered but you have not received it, contact us as soon as possible so that we can investigate with the carrier.
Contact
For any question relating to your shipment or order, write to us at contacto@sixboxclothing.com.
We recommend always quoting your order number so that we can help you as quickly as possible.