Refund policy
Exchange and Return Policy
We want you to be completely happy with your purchase. That's why you have 30 calendar days from receiving your order to exchange or return it, wherever you are buying from.
Within that window, the form of the refund depends on when you ask for it and where the order went:
| Destination | First 14 days | Day 15 to 30 |
|---|---|---|
| Spain | Cash refund | Store credit |
| Rest of the EU and the United Kingdom | Store credit, or a cash refund on request | Store credit |
The first 14 days are your statutory right of withdrawal, which nobody can take from you. Day 15 to 30 is an extension we offer of our own accord, which is why it is settled with store credit.
Right of withdrawal
You have 14 calendar days to return your order without giving any reason. The period starts on the day you, or the person you designate, receives the parcel, not the day the order was placed. If the order arrives in several deliveries, the period runs from the last one.
To exercise it, simply let us know before the deadline by writing to contacto@sixboxclothing.com, quoting your order number. Any clear statement to that effect is valid.
Who pays for which shipment
| Reason | Return shipping | What we refund |
|---|---|---|
| The item arrives faulty, damaged or is not what you ordered | We pay | The full amount, including shipping costs |
| You changed your mind (withdrawal) | You pay | The price of the item plus the standard shipping you paid at checkout |
| You want to exchange a size | You pay | Within Spain we send the new size at no cost. Outside Spain, shipping the new size is at your expense |
The table above describes orders delivered within Spain. For international orders, see "Returns from outside Spain".
On withdrawal: the law requires us to refund the outbound shipping cost as well. If you paid shipping at checkout, we refund it along with the price of the item, whether the order was domestic or international. The only thing you cover is the cost of getting the item back to us. If your order went to Spain, was over €60 and shipping was free, there is nothing to refund on that count.
Returns from within Spain
If your order was delivered in Spain, within the first 14 days you can return it and receive a cash refund via the same means of payment you used, including the standard shipping you paid at checkout.
From day 15 to day 30 we still accept the return, and in that case we settle it with store credit for the full value of the returned items. The credit does not expire, can be used across several purchases until the balance runs out, and works alongside our discount codes, because it is a payment method and not a discount.
In both cases the cost of getting the item back to us is at your expense, unless the item arrived faulty, damaged or was not what you ordered, in which case we pay.
Returns from outside Spain
For orders delivered outside Spain, returns are settled with store credit during the 30 calendar days following receipt of the order.
- The credit is issued for the full value of the returned items and sent to you by email as soon as we receive the item and confirm it meets the return conditions.
- It does not expire and can be used across several purchases until the balance runs out.
- It works alongside our discount codes: store credit is a payment method, not a discount, so you can use both on the same order.
- Return shipping is at your expense, and it costs considerably more than a domestic return. You may use any carrier you prefer. We do not accept returns sent carriage forward.
If the item arrives faulty, damaged or is not what you ordered, we pay for the return on international orders too, and in that case you can choose between store credit, a replacement or a cash refund. Write to us before sending anything, with photographs and your order number, and we'll tell you how to proceed.
Statutory right of withdrawal. Regardless of the above, if you are a consumer in the European Union or the United Kingdom you keep your right to withdraw from the contract within 14 calendar days of receiving the order and to receive a cash refund via the same means of payment you used, including any outbound shipping you paid. To exercise it, write to us at contacto@sixboxclothing.com within that period, quoting your order number and stating that you would rather have the cash refund than the store credit. The cost of getting the item back to us is at your expense.
Returns from the United Kingdom: as this is a shipment into the European Union, the parcel must be accompanied by customs documentation declaring the goods as returned goods. Tell the carrier when you arrange the return. If the parcel is declared incorrectly and generates import VAT or handling charges on entry, those amounts will be deducted from the store credit or the refund.
Any taxes, duties or customs handling fees you paid on receiving an order in the United Kingdom are not charged by us and cannot be refunded by us. As they are levies of the British administration, their repayment must be claimed directly from HM Revenue & Customs.
Size exchanges
Before placing your order, we recommend checking our Size Guide, available on our website, to help you pick the right size.
If you need to exchange a size:
- The customer covers the cost of sending the item to our premises.
- Once we receive the item and confirm it meets the conditions set out below, we cover the cost of shipping the new size on orders delivered within Spain. On international orders, shipping the new size is at the customer's expense.
- Exchanges are subject to stock availability.
This way, on domestic orders the customer only covers the return shipping and we take care of sending the new size. Write to us quoting your order number and the size you need, and we'll confirm availability before you send anything.
Refunds
Once we receive the item and confirm it meets our return conditions, we will issue the corresponding refund using the same payment method used for the purchase, at no additional cost to you.
We will refund without undue delay and in any case within 14 calendar days of the date we receive the returned item or proof that it has been sent back.
Conditions for exchanges and returns
For us to accept an exchange or a return, the item must:
- Still have all its original tags.
- Be returned in its original packaging wherever possible.
- Show no stains, odours, damage or signs of wear or washing.
You may try the garment on to check its size, features and fit, just as you would in a physical shop. What we do not accept are garments used beyond that check: you are liable for any reduction in the item's value resulting from handling beyond what is necessary.
We reserve the right to refuse exchanges or returns of items that do not meet these conditions.
Faulty products or incorrect orders
If you have received a faulty, damaged or incorrect item, contact us as soon as possible attaching photographs and your order number.
In these cases we will cover the shipping costs needed to resolve the issue, provided it is confirmed to be a defect or an error on our part.
Legal guarantee
All our products carry the statutory guarantee of conformity of 3 years from delivery. If the garment shows a manufacturing defect within that period, write to us and we will arrange repair or replacement at no cost to you, in accordance with applicable law.
Contact
For anything relating to an exchange or a return, write to us at contacto@sixboxclothing.com quoting your order number.